Make it easy for people with direct knowledge to inform you of what matters so you can take action
You know that a ‘don’t ask, don’t tell’ policy really just means you’ll be scrambling to fix a problem you find out about too late. But your team can’t take action unless you know about it. CL’s scalable tech-enabled questionnaires integrate directly with your case management platform and put the experiences of your employees to work for the good of the whole team!
- Easily create, schedule, request, collaborate, and report on the unique information you need within a single platform.
- Powerful tools make all your questionnaires easily managed by one person, or seamlessly coordinated across a collaboration team.
- Launch pre-built templates based on best practices or customize everything from fields and recipients to messaging and follow up.
Save time and focus on what you do best
Proactive and ongoing
- Directly sample and solicit information from employees with the valuable information you need to take action
- Keep a vigilant focus on service, regulatory, market intelligence, and quality issues via ongoing employee feedback
- Schedule requests, track goals, and escalate issues without constant administrative drain
Easy to launch and track
- Choose from pre-built templates and launch a professional outreach campaign in days instead of months
- Track total responses, summarize key findings, and dig deeper with expansive fields and follow up notes without bothersome coding and custom development
- Review insightful analytics on engagement, data quality, and effectiveness to continuously improve your effectiveness
Drive better engagement by automating the process
Proactively protect your organization against risk
- Track respondent-level detail to stratify analytics by position, location, and more
- Request structured and open-ended replies in data-rich fields for reports and follow up investigations
- Address employee resistance and deliver culture-forward messaging on both ends of the process