Prepare and launch a comprehensive and nimble crisis response strategy to gain control of fast moving developments and urgent company problems. Get back on track faster when you’re supported by a cohesive communication, transparency, and risk mitigation response force coordinated by ComplianceLine’s CrisisLine Response solution.
An international manufacturing firm got a notice from a local journalist that an expose of severe misbehavior by one of their employees would be published in less than a week. ComplianceLine worked with the manufacturing company to build a specialized response that included internal company and public communications, specialized intake including qualified transfer to a trauma nurse, and a scaled and trained team to handle up to 3,000 phone calls and unlimited reports each day. With this thoughtful response the company was able to properly hear from and care for affected employees, display an empathetic and constructive response to the public, and flexibly manage staffing and budget as expectations shifted
Compliance, HR, and company leaders spend countless hours preventing, addressing, and remediating actual and potential misbehavior wherever it might impact employees and service quality. Even with the best intentions, however, all the training, cultural reinforcement, compliance committee meetings, anonymous reporting, and thorough investigation and issue management may fail to prevent that worrisome activity that risks turning into a reputational nightmare.
When large scale and sudden crises threaten the successful operation and clean reputation of your organization, CrisisLine by ComplianceLine helps you plan, respond, and resolve a crisis with an appropriately scoped and professionally managed response. CrisisLine On-call prepares your team with a robust crisis plan for predictable or likely events and acts as both a cultural teaching moment and an ‘insurance plan’ for when disaster strikes. For organizations which prefer a fast response or which don’t have the luxury of a prepared plan, CrisisLine On-demand is available for existing or new ComplianceLine clients to plan, launch, and adjust an integrated crisis response network of solutions. With either setup, ComplianceLine is there with the responsiveness, expertise, scalable technology, and caring staff to give your emergency the attention it warrants.
CrisisLine solutions generally include some form of outbound communication, hotline and online issue intake portals, and customized issue treatment (messaging, questions, and routing). In addition to those pillars, depending on the reach/severity of an issue and your specific priorities a custom CrisisLine response will at times include any of the following elements: a dedicated remote Crisis Coordinator to manage changing demands on your internal and external/vendor teams; formation and execution of a Tactical Media Response which may include local or national news outlet placement, letter or email distribution, video production, and modification of your internal (e.g., website) messaging; a team of specially trained Crisis Response Servants to make sure information and interactions with concerned parties are handled the way you need them to be; suggestions, scoping, and management of more specialized third-party vendors (e.g., therapists, counsellors, relocation, disaster relief, environmental remediation); high volume automated outreach to employees, students, patients, and family members via text, voice recording, and more.