You Can’t Fight Risks You Don’t Know About
You either have an anonymous hotline because you need one or you want one. But implementing and managing a successful issue intake and case management system is difficult for many reasons:
- If your employees don’t feel safe, they won’t use it to report the critical issues you need to know about.
- Internal compliance teams are already understaffed and underfunded, so they don’t have the resources to handle issue intake and case management internally.
- Most vendors outsource their hotline contact center to the lowest bidder! Who knows who your employees will be speaking with when they need to report an extremely sensitive issue.